Fastway Couriers - Brisbane

Reviews of Fastway Couriers - Brisbane

•  

  Mitchell Mckone Added July 18, 2023

  ★ ☆ ☆ ☆ ☆
  Another terrible experience. Clear instructions not to leave it at my door if noone was home, but they did it anyway, leaving it in a public stairwell. They also presumably stole my invoice.
  I emailed the team to notify of their clear negligence and requested my invoice be returned. Their response as follows:
  "We are very sorry to hear your item has been left out .
  Unfortunately we do not have access to the invoices as this is provided by the sender."
  
  Don't use this company. I'll be discouraging the supplier from doing so, too.
•  

  Adam P Added July 08, 2023

  ★ ☆ ☆ ☆ ☆
  24 May 09:07
  In Transit
  Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle.
  25 May 08:49
  In Transit
  Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle.
  26 May 10:25
  In Transit
  Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle.
  29 May 09:21
  In Transit
  Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle.
  31 May 09:25
  In Transit
  Your parcel is at the 'Brisbane' depot ready for delivery in the next cycle
  
  Seriously...The Hendra Depot is 11mins from the City .. are you telling me there are NO drivers or deliveries going to the city in a week?
  
  Update: contacted them via the online chat
  Response:
  I already raised a follow up in regards to your parcel. Further updates will be sent via email.
  
  I will close this chat to assist other customer. If you still need further assistance you can open the chat any time. Have great day and stay safe.
  
  The email reads ...
  Please be advised we have received your request, and will be in touch within the next 2 business days to advise of further action.
  
  Really. Another 2 days for a response?!?!
•  

  Woojin Kim Added July 07, 2023

  ★ ☆ ☆ ☆ ☆
  Aramex is the courier used by my pet food provider.
  
  They have delivered to us on many occasions and are generally very good however on the most recent delivery I was underwhelmed and disappointed.
  
  Based on their tracking they were supposed to deliver on a date which they missed which is fine and expected from time to time but we needed the delivery before we went on vacation the next day.
  
  I emailed them to request delivery two business days later when we would be at home instead they delivered the next business day. We weren’t home and further more they asserted to drop in a ‘safe’ location. Their definition of safe is different to mine.
  
  I sent the photo and challenged their assertions of a safe drop and their response was the sender had not paid for signature based delivery which didn’t addresses my very reasonable request.
  
  I was not impressed with two aspects of this experience a) Not accommodating our requirements given they were late b) brushing off my request with the signature explanation.
•  

  Rissa Rose Added June 29, 2023

  ★ ☆ ☆ ☆ ☆
  Absolutely atrocious! After waiting all this time 11 days after sitting at the sorting facility.. no email to say delivery was made today? And look where there just threw it into the yard..... Are they blind and can't read?? Parcels have been stolen in the past like this, which is why there a sign on the gate. Hopeless!
  
  #### I can't reply to you Aramex on here... but I can tell you, I HAVE raised tickets since my Ebay purchase April 21st. To have had to wait while it sits in one of ur sorting facilities all that time until today is ridiculous. I'm not creating another ticket. I urge all EBay sellers to use a diff delivery partner. This hasn't been the 1st time or even 10th time this has happened to me.
•  

  KJ Added June 22, 2023

  ★ ☆ ☆ ☆ ☆
  They attempted multiple times to deliver the parcel but never bother ring or knock, and still couldn't find my-very-obvious-front door (refer to the photo). I had never have an issue with delivery guy finding our address. They are simply lazy and irresponsible! They didn't even leave a card for us to pick up. Ebay seller ended up cancelling the order simply because Aramex refused to complete their job! I had never heard of this company name before but now I know there is such a rubbish company in the world.

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About Fastway Couriers - Brisbane

It was in 1983 that New Zealander, Bill McGowan, saw a market for a locally owned and operated courier company to provide reliable courier services to businesses in the Hawke’s Bay region. With a passion for freight and logistics, and a ‘delight the customer at the door’ mentality, the Fastway Couriers brand was born.

In 1993 Fastway began operating in Australia and over 20 years later Fastway became part of the Aramex family, a leading global provider of comprehensive logistics and transportation solutions based in Dubai, United Arab Emirates.

Our network includes 29 regional franchises and over 900 franchise partners across the country, from Cairns to Perth and almost everywhere in between.

To leverage off the passion, innovation and opportunities that Aramex presents, in 2019 we began a complete re-brand making the transition from Fastway Couriers to Aramex Australia official.

Although we still offer the same friendly service, we have a spectrum of new opportunities available for customers large and small.

Business as usual

Aramex Australia will still have the same locally owned and operated Regional Franchisees and friendly couriers but will now able to offer global opportunities.

Most importantly, we’ve retained our teams and knowledge and will continue to focus on what’s important to our customers – no matter where they are.

Thank you for taking this journey with us.